Shipping Policy

1. U.S. Domestic Shipping (2-Day)

• Ships to all 50 U.S. states including Alaska and Hawaii
• PO Boxes accepted
• Signature confirmation may be required for orders exceeding $500
• Tracking number provided via email upon dispatch
• Orders under $200: $11.85 flat shipping fee

2. EU Shipping (2-Day Express)

• Delivery to all 27 EU member states plus the United Kingdom, Switzerland, and Norway
• Orders under $200: $11.85 flat shipping fee
• Real-time tracking provided via email
• Temperature-controlled packaging included for all international shipments
• Important: Customs duties, import taxes, and VAT are NOT included in the product price and are the buyer’s responsibility upon arrival
• Alpha Wolf Peptides is not responsible for customs delays, inspections, or seizures
• Some countries may require additional documentation for research compound imports — check your local regulations before ordering

3. Processing Time

• Standard Orders: Same-day or next business day processing
• Bulk Orders (10+ items): May require 1-2 additional business days for preparation and quality checks
• Weekends/Holidays: Orders placed Friday after 2:00 PM through Sunday will ship Monday (or next business day)
• Peak Periods: During promotional events, processing may be extended by 1 business day

You will receive a tracking number via email once your order has been dispatched. If you do not receive tracking within 2 business days, please contact us.

4. Temperature-Controlled Shipping

Research peptides are sensitive biological materials that require proper handling throughout the shipping process:

• Cold Packs: All shipments include gel ice packs to maintain 2-8°C during transit
• Insulated Packaging: Foam-insulated boxes prevent temperature fluctuation
• Summer Months: Additional ice packs and dry ice options available during warm weather
• 2-Day Delivery: Fast transit minimises time in transit to preserve product integrity
• EU Shipments: Specially insulated international packaging with extended cold chain protection

Important: Refrigerate products immediately upon delivery at 2-8°C. For long-term storage, -20°C is recommended. Failure to store properly after delivery voids any return or quality claim.

5. Order Tracking

Every order ships with full tracking visibility:

• Tracking number sent via email upon dispatch
• Real-time status updates through the carrier’s website
• Delivery confirmation notification via email
• For any tracking issues, use our contact form with your order number

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, we’re here to help:

• Lost Packages: Contact us if your package has not arrived 5 business days after the estimated delivery date. We will initiate a carrier investigation and, if confirmed lost, ship a replacement at no charge.
• Damaged Packages: Report damage within 48 hours of delivery with photographic evidence. See our Refund Policy for full details on the claims process.
• Shipping insurance is included on all orders over $200
• For orders under $200, optional insurance may be added at checkout

7. Address Requirements

To ensure timely and accurate delivery:

• Ensure your shipping address is complete and accurate, including apartment/suite numbers
• For EU orders, include your full postal code and country
• We are not responsible for delays caused by incorrect or incomplete addresses
• Address changes after dispatch may not be possible depending on the carrier
• If a package is returned to us due to an incorrect address, re-shipping costs are the buyer’s responsibility

8. Shipping Restrictions

Please note the following restrictions:

• We currently ship to the United States and European Union only
• We do not ship to countries with known restrictions on research peptide imports
• It is the buyer’s responsibility to verify that the importation of research compounds is legal in their jurisdiction
• Orders flagged by our compliance team may be delayed for additional verification
• We reserve the right to refuse shipment to any address at our discretion

9. Contact

For shipping questions or issues, please contact us or write to: